The Horse Head

So my wife is really good at finding bargains. One day she spotted a rocking horse at neighborhood garage sale. It was a well constructed white wooden rocking horse. It had some wear - missing the mane and tail, but otherwise was in good shape. So Robin determined the manufacturer and tried to buy the missing parts to make the horse complete again. Their website was a little confusing, they didn't post any prices for the replacement parts on any of the main pages. Robin filled out a form with our address and explained what the situation was - she bought this rocking horse at a garage sale and wanted to get a new mane for it... That's it... No credit card numbers were given nor promises made to pay upon receipt.

That was in December. A couple of days ago we get a box pn our door step that has a brand new rocking horse head in it. Aside: It is never good to unexpectedly receive a horse head that is not attached to a horse body. No paperwork other than a sticker that says "Prepaid." So I got online and started scanning all our credit card and bank statements trying to find out how much we inadvertently paid for the horse head. I found nothing afoul on any of our credit card or bank purchase records so I go on their website to investigate. It turns out they provide free replacement parts and shipping for some of their products.

We were blown away by their customer service - Finally a modern toymaker that makes good old fashioned toys. And they stand by their product. They are even willing to support it for people who weren't the original purchaser.

http://www.kidkraft.com/

Oddly enough they sent us a second horse head today. I guess they felt that we weren't "getting the message."

Here's the horse: